★★★★★ 1
Do not buy Epson if you expect it to last.
Style: WF-3820 (Renewed)
I had previously had HP printers and they worked extremely well, honestly I had them for years and years at a time, much longer than would probably be typical for an at-home printer that gets a lot of use. I bought an Epson replacement as the price was right. I replaced the ink once in it, and it worked fine...then it would never read new ink. Well, it would read it was full, but it would print extremely light and if you had a barcode (like to return an Amazon package) the barcode would not print correctly to be able to use for shipment. So, I thought I must have just gotten a bad printer and that it was a year old so I guess it was due...so I bought this one. I have had it since May and just replaced the black in - and it is now doing the SAME thing as the previous Epson. It will not print correctly. I called Espon support and was told they could send me a new one BUT I had to give a CC# for them to 'hold' and it would not be charged if I returned the item. Well, then once it got down to it, she then stated that when the new one was sent back, they would 'review to make sure it is covered under warranty' and that it is 'their property' then, and if it is not under warranty, I would be charged...which was TWICE what I paid for the printer originally. So I told her nevermind. She could not understand why, which they state some arbitrary statement that 'if' it is found to be 'under warranty' then I would not be charged, but also specifying once returned it is their property. So, basically that sounded too 'iffy' to me and I am not going to return something to MAYBE not get charged DOUBLE what I paid for the item to begin with. That seems like a scam to get paid for the replacement item to be honest.
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Reviewed in the United States on September 11, 2023
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