


Service Level AgreementA Service Level Agreement (SLA) is a contract between two parties, one of which provides services to the other. It sets out the level of service that will be provided by the supplier in terms of availability and response times. Service level agreement (SLA) defines the quality of service that can be expected from an IT infrastructure. Service Level Agreements (SLAs) are becoming more and more common in the IT industry. They allow for a level of
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